Returns and Refunds Policy

Due to the nature of our products (fresh flowers), which are perishable goods, special return conditions apply in accordance with Article 43 of the Consumer Protection Act (ZVPot).

1. Cancellation of order

Since flowers are a perishable product, the buyer does not have the right to withdraw from the contract after the order has been placed for preparation or delivered. You can only cancel the order if you notify us at least 24 hours before the expected delivery date.

2. Complaints and damaged goods

We are committed to delivering fresh and high-quality flowers. If the flowers received are damaged or of inadequate quality, the buyer must:

1. Submit a complaint within 24 hours of delivery.

2. Send a photo of the received bouquet to the email address: klumbacvet1000@gmail.com.

3. Please provide your order number and describe the problem.

We will not be able to consider later complaints due to the nature of the product (the flowers begin to wilt naturally).

3. Refund

If the complaint is justified (e.g. the wrong flowers were delivered or the bouquet was severely damaged due to the fault of the delivery person), we will agree with the buyer on:

• Redelivery of a new, flawless bouquet (at our expense).

• Partial or full refund of the purchase price, which will be made within 14 days to the same payment address from which the payment was made.

4. Failed delivery

A refund is not possible in cases where delivery was unsuccessful due to reasons on the buyer's side:

• The recipient address provided is incorrect or incomplete.

• The recipient is not at the address and safe collection cannot be guaranteed.

• The recipient refuses to accept the flowers.

In these cases, the service is considered to have been provided as the product has been custom-made and ready for delivery.